Frequently Asked Questions

Yes! We specialize in custom jewelry pieces and whether you are designing an engagement ring, an upgrade ring, or just a piece you want to wear everyday, we would love the opportunity to work with you. Please contact us here or send an email to info@havafinejewelry.com to get started. 

1. Initial Quote: Tell us what you’re envisioning — sharing an inspirational image always helps! Based on your request, we’ll provide an approximate quote.
   To begin the design process, a $500 deposit is required. This deposit is applied towards the final cost of your piece. Please note that if you choose not to proceed, the deposit is non-refundable, as it covers the time and labor involved in creating your CAD design.
2. CAD Design: Our design team will create your initial CAD model within 7 business days. This 3D rendering allows you to see your piece from every angle before it’s brought to life.
3. CAD Revisions & Approval: We include CAD revisions in the total cost - we want to make sure that you love it. We’ll make any adjustments needed until you’re completely happy with the design before approval.
4. Final Quote & Payment: Once the CAD design is approved, you’ll receive a finalized quote. At this stage, full payment is required before we begin production.
5. Production & Delivery: Your custom piece will be expertly crafted within 3–4 weeks. Once completed, it will be shipped with tracking provided.

All of our diamonds are either IGI or GIA certified and always come with a certificate, either physicial or digitial. 

We proudly offer price matching on loose diamonds and gemstones when matched by certificate number. We also provide price matching on identical ring designs created through our Ring Builder.

To request a price match, please send us a message through our contact form or send an email to info@havafinejewelry.com

You can reach us by using the chat function on our page, by sending an email to info@havafinejewelry.com, or using the Contact Us form.

One-Year Manufacturer’s Warranty of Craftsmanship

Every HAVA Fine Jewelry piece is thoughtfully designed, expertly manufactured, and carefully inspected before leaving our studio.

We offer a one-year manufacturer’s warranty from the date of purchase, covering defects in materials or workmanship that are the direct result of the original manufacturing process, under normal wear and proper care.

If a manufacturing-related issue arises within the first year, HAVA Fine Jewelry will repair the piece at no cost to you.

This manufacturer’s warranty may include, but is not limited to:
    •    Structural or integrity issues related to original fabrication
    •    Prongs or settings that fail due to manufacturing workmanship
    •    Manufacturing-related stone setting defects
    •    Clasp, hinge, or soldering failures caused by the original construction

All warranty claims are evaluated by our jewelers upon inspection to determine whether the issue is manufacturing-related. Coverage is determined at our discretion following evaluation.

Warranty Exclusions

This warranty does not cover:
    •    Normal wear and tear, accidental damage, misuse, or improper care
    •    Scratches, dents, bent prongs, or metal distortion caused by impact
    •    Loss, theft, or disappearance of the piece
    •    Loss of the center stone, regardless of cause
    •    Damage to or loss of stones due to impact, improper wear, or lack of maintenance
    •    Any resizing, repair, or alteration performed by a jeweler other than HAVA Fine Jewelry (which will void the warranty)

For any issue determined to be outside the scope of warranty coverage, we are happy to assist with repairs whenever possible and will provide a clear estimate before proceeding.  

All HAVA Fine Jewelry engagement rings include a complimentary professional appraisal prepared for insurance purposes.

Your appraisal reflects the details and value of your ring at the time of purchase and can be used to secure jewelry insurance coverage. Appraisals are typically provided digitally and included with your final documentation.

Please note that appraisals are intended for insurance replacement value and may differ from the original purchase price.

Fine jewelry is meant to be worn and enjoyed, but accidents and loss can happen. For this reason, we strongly recommend insuring your jewelry once you receive it.

We recommend Jewelers Mutual, a trusted provider that specializes exclusively in jewelry insurance. Their policies can cover:
    •    Loss or theft
    •    Accidental damage
    •    Worldwide travel coverage

Jewelry insurance is typically an annual policy and generally costs approximately 1–2% of the appraised value per year. Coverage can be started or canceled at any time.