One-Year Manufacturer’s Warranty of Craftsmanship

Every HAVA Fine Jewelry piece is thoughtfully designed, expertly manufactured, and carefully inspected before leaving our studio.

We offer a one-year manufacturer’s warranty from the date of purchase, covering defects in materials or workmanship that are the direct result of the original manufacturing process, under normal wear and proper care.

If a manufacturing-related issue arises within the first year, HAVA Fine Jewelry will repair the piece at no cost to you.

This manufacturer’s warranty may include, but is not limited to:
    •    Structural or integrity issues related to original fabrication
    •    Prongs or settings that fail due to manufacturing workmanship
    •    Manufacturing-related stone setting defects
    •    Clasp, hinge, or soldering failures caused by the original construction

All warranty claims are evaluated by our jewelers upon inspection to determine whether the issue is manufacturing-related. Coverage is determined at our discretion following evaluation.

Warranty Exclusions

This warranty does not cover:
    •    Normal wear and tear, accidental damage, misuse, or improper care
    •    Scratches, dents, bent prongs, or metal distortion caused by impact
    •    Loss, theft, or disappearance of the piece
    •    Loss of the center stone, regardless of cause
    •    Damage to or loss of stones due to impact, improper wear, or lack of maintenance
    •    Any resizing, repair, or alteration performed by a jeweler other than HAVA Fine Jewelry (which will void the warranty)

For any issue determined to be outside the scope of warranty coverage, we are happy to assist with repairs whenever possible and will provide a clear estimate before proceeding.  

How to Request a Warranty Evaluation or Repair

If you believe your piece may be eligible for a warranty repair, please contact us so we can guide you through the next steps.

Kindly email us at info@havafinejewelry.com with:
    •    Your name and order number (if available)
    •    A brief description of the issue
    •    Clear photos or videos of the piece

Once reviewed and if approved, our team will provide instructions for shipping or local drop-off, along with an estimated timeline for evaluation and repair.

We’re honored to care for your piece and will ensure it receives the attention it deserves.